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» » Ask for a return

Ask for a return

 

First, log in to your customer area by clicking on "My account".

 

Once logged in, click on "Contact" to open the contact form

 

Contact customer area

 

Make sure you are logged in to your account and that the fields "Your name" and "Your email address" are pre-filled with your information.

 

You can then fill in the form:

  • Your request concerns: choose "Exchange request" or "Refund request
  • Order N° : choose the order concerned by the return
  • Tick the items concerned by the return request
  • Finally, leave us a message about your request

Product return contact

 

Once we have received your message, we will send you the return form.

All you have to do is put the completed return form in the parcel and drop it off at your nearest post office.