Delivery, payment and return

Delivery

Delivery method

We rely on the international network of La Poste. A serious and efficient service to ensure that you receive your order as quickly as possible.

Delivery tracking

As soon as your order leaves our warehouse, we will send you a link by email so that you can track your package from us to you.

You can also find this tracking link in your customer area by clicking on "Follow-up your orders" and then "[Details]" on the order concerned and you will find your tracking number as well as a link to this tracking.

The delivery tracking on your customer area is only available if you have created an account when you ordered.
If not, you will receive an email at each step of your order.

International shipping

The European countries served by Podexpert:

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We also offer international delivery to many countries around the world:

• Maghreb's countries: Algeria, Morocco and Tunisia
• Francophone Africa: Benin, Burkina Faso, Cameroon, Congo, Ivory Coast, Guinea, Madagascar, Mali, Senegal and Togo
• Other countries of the world: Australia, Canada, USA, Japan, India and Qatar

Your country is not in the list ? Do not hesitate to contact us so that we can add it, and you can enjoy our shoes.

Delivery time

The delivery times announced by our service providers:

• EUROPE : Delivery in 3 to 8 working days
• INTERNATIONAL : Delivery in 4 to 8 working days

These delivery times are given as an indication and are from the moment your order is handed over to our service providers.

Deliveries are made from Monday to Friday.

If there is a delay in preparing your order, delivery may be delayed.

Delivery charges

Europe

• Belgium : 7,20 €
• Germany, Luxembourg and Netherlands : 11,40 €
• Austria, Ireland, Italy, Portugal, Spain and United Kingdom : 15,20 €
• Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden and Switzerland : 16,50 €
• Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania : 18,70 €

World

• Algeria, Morocco and Tunisia : 21,70 €
• Benin, Burkina Faso, Cameroon, Congo, Ivory Coast, Guinea, Madagascar, Mali, Senegal, Togo and Qatar : 40,40 €
• Australia, Canada, USA, Japan and India : 33,20 €

These prices are given for one pair of shoes.

The prices are then degressive if you order several pairs.

Do not hesitate to contact us for more information on our delivery costs.

My country is not served

Your country is not on the list of countries served by Podexpert?
Don't worry, you can still enjoy our comfortable shoes.

Just contact us and we will add your country to the list!

Return

You have bought a pair of shoes, but they don't meet your expectations?

No problem, you can request a return for a refund.

You will need to return the shoes by the method of your choice to Podexpert at the following address

PODEXPERT

18 Rue De La Villeneuve

29200 BREST
FRANCE

Don't forget to fill in the return form to put in your parcel for a faster processing of your return.

Once your return has been received in our warehouse, we will process the refund as soon as the item is back in stock.

How do I request the return of my shoes?

First, log in to your customer area by clicking on "My account".

Once logged in, click on "Contact" to open the contact form.

Make sure you are logged in to your account and that the fields "Your name" and "Your email address" are pre-filled with your information.

You can then fill in the form:

• Your request concerns: choose "Exchange request" or "Refund request
• Order N° : choose the order concerned by the return
• Tick the items concerned by the return request
• Finally, leave us a message about your request

Once we have received your message, we will send you the return form.

All you have to do is put the completed return form in the parcel and drop it off at your nearest post office.

Return conditions

You may return one or more unworn items within 14 days of receiving the order.

You can only make one return request per order.

For reasons of hygiene, socks and silicone foot protection items cannot be returned or exchanged.

The returned item(s) must be new, unused and in the original, undamaged box.

In the case of an exchange or refund of a "CHUT" shoe, all returns will be refused if the refund labels have been removed from their slots.
All returns must be accompanied by a returns request.

Please fill in the return form and attach it to your return.

Any return without this form will result in additional processing time.

Payment

Method of payment

Payment by credit card Secure service provided by Crédit Mutuel.
PayPal's payment and PayPal Checkout Pay securely. Thanks to your PayPal account, you don't need to enter your bank details for each purchase.
Payment by Bank Transfer By making a transfer to our Podexpert account (RIB provided after confirmation of your order).

Invoice

You can find your invoice in your customer area by clicking on "Follow-up your orders" and then "[Details]" on the order concerned, and you can then download it.